CANCELLATION POLICY  

This Cancellation Policy outlines the conditions and procedures for canceling orders placed on Petalpalette, which is operated by Cactus IT Services Private Limited.  

At Petalpalette, we are committed to ensuring a smooth and transparent shopping experience. Should you need to cancel an order, this policy provides clear guidance on the steps involved and any applicable terms.  

Throughout this document, “you,” “customer,” and “buyer” refer to the individual placing the order, while “we,” “us,” and “our” refer to Petalpalette and our support team. By placing an order, you agree to the terms set forth in this policy. 

Eligibility for Cancellation  

We make every effort to accommodate cancellation requests; however, certain conditions must be met. Orders that have already entered the processing or shipping stage may no longer be eligible for cancellation.  

To determine if your order qualifies, please refer to your order status through your account dashboard or contact our customer support team for assistance.  

For the best chance of a successful cancellation, we recommend submitting your request as soon as possible. Please note that orders placed during promotional campaigns or special events may be subject to additional cancellation terms. Our approach is rooted in fairness and transparency for all customers. 

Cancellation Timeframe  

We provide a flexible window to cancel your order shortly after it is placed. The availability of cancellation depends on the current status of your order within our processing workflow.  

Once an order has been processed or dispatched, it may no longer be eligible for cancellation. To ensure timely action, we recommend tracking your order status through your account dashboard.  

Please note that during high-demand periods, such as sales or promotional events, cancellation windows may be shorter. While we strive to accommodate changes, timely order fulfillment remains a top priority.   

How to Cancel Your Order   

To ensure convenience, we’ve designed a straightforward cancellation process. Simply log in to your account, navigate to the Order History section, locate the relevant order, and select the Cancel option. Follow the on-screen prompts to complete the cancellation request.  

Please note that cancellations are only permitted within the eligible timeframe—prior to the order entering the processing or shipping stage. Once an order has been dispatched, we are unable to make changes or accept cancellation requests.  

For additional support or clarification, our customer service team is readily available to assist you.  

Refund Process Following Cancellation  

We recognize that cancellations may occasionally be necessary and are committed to ensuring a seamless refund experience. Once your cancellation request is approved and the order qualifies, the refund will be initiated to the original payment method used during checkout.  

Should you have any questions or require further assistance regarding your refund status, our customer support team is readily available to help ensure a smooth and satisfactory resolution.  

Exceptions to Cancellation Eligibility  

While we aim to accommodate all cancellation requests, certain exceptions apply. Orders cannot be canceled once production has started or once they have entered the packing or shipping stage.  

Additionally, products purchased during clearance sales, promotional campaigns, or limited-time offers may be subject to specific cancellation restrictions. These exceptions will be clearly communicated at checkout or on the product page.  

We encourage customers to review all product details and terms before finalizing a purchase. For any clarification regarding eligibility, our customer support team is always available to assist. 

Transparency and Legal Disclaimer  

At Petalpalette, we are committed to maintaining transparency in all our policies. While we make every effort to ensure that our cancellation policy is accurate and up to date, it is subject to change without prior notice. By using our services, you acknowledge and accept that we are not liable for any actions taken based on outdated or misinterpreted information.  

We reserve the right to cancel any order at our sole discretion, especially in cases involving policy violations, suspicious activity, or potential fraud. In the event of any inconsistencies between information displayed on our website and that found elsewhere, the content on our website will be considered the final and authoritative source.  

By placing an order, you confirm that you have read, understood, and agreed to the terms outlined in this policy. 

Need Help? We're Here for You  

If you have any questions or require further clarification regarding our Cancellation Policy, please feel free to contact us at cactusitservicespvtltd@gmail.com / cactusitauthorize@gmail.com. Our dedicated customer support team is available to assist you and ensure your shopping experience remains smooth and hassle-free.