PRIVACY POLICY  

Welcome to Petalpalette, a trusted destination for premium women’s accessories and a proud part of Cactus IT Services Private Limited. Your privacy is important to us, and we are fully committed to protecting the personal information you share.  

This Privacy Policy outlines how we collect, use, and protect your data to provide you with a safe, seamless, and personalized shopping experience.  

In this document, “you” refers to our valued customers, while “we,” “us,” and “our” refer to Petalpalette and our dedicated team. By accessing or using our website, you agree to the practices described in this policy.  

Data Usage Consent  

By using our website and placing orders, you agree to the way we collect, use, and manage your personal information, as outlined in this policy. This works in conjunction with our Terms of Use to ensure your data is handled with care while delivering a smooth shopping experience.  

Information We Collect  

To serve you better, we collect only the essential information needed to process your orders, enhance our products, and personalize your overall shopping journey. We focus only on what truly helps improve your experience and nothing more.  

Anonymous Browsing  

You’re welcome to browse our collection of women’s accessories without signing up or sharing any personal information. Your identity stays private unless you choose to create an account or make a purchase. We clearly mark which information is required and which is optional, giving you full control over what you share.  

How We Track Engagement  

We use automated tools to understand how visitors interact with our website. This includes data like browser type, IP address, and pages viewed before and after visiting our site. These insights help us improve website performance, deliver better product suggestions, and strengthen our security.  

How Cookies Work  

Cookies are small files stored on your device that help us enhance your shopping experience. They remember your preferences, support smooth navigation, and help keep transactions secure and reliable.  

Why Cookies Matter  

Cookies make shopping easier by saving login details and customizing product recommendations. While most cookies expire after your session ends, you can manage or disable them anytime in your browser settings. Please note, turning them off may affect certain features like saved carts or personalized suggestions.  

Use of Cookies  

While we do not directly manage these cookies, we ensure that all practices comply with relevant data protection regulations.  

Order Information Collection  

To process your orders smoothly, we collect essential information such as billing details and payment data. Your financial information is securely handled by our trusted and verified payment gateway partners.  

Reviews & Communication Records  

When you leave a review, comment, or contact us with an inquiry, we retain this information to improve our customer service and support experience. We may also store communications, including emails or chat messages, for service quality and legal compliance.  

Account Registration  

Creating an account may require basic information like your name, email address, and phone number. While payment details are securely processed, having an account allows you to place orders, track purchases, and receive personalized offers based on your preferences.  


How We Use Your Information  

We use the information we collect to process your orders and ensure the timely delivery of women’s accessories. This data also allows us to personalize your shopping experience by offering tailored product recommendations. Additionally, it helps us enhance website security, prevent fraudulent activity, and provide responsive customer support when you reach out with inquiries.  

We may use your contact details to send marketing updates or promotional offers; however, you may opt out at any time. Your IP address helps us troubleshoot technical issues, improve website performance, and customize the content you see. We may also request voluntary feedback to better understand your preferences and enhance our products and services.  

How and When We Share Your Information  

We may share limited data with our trusted business partners to enhance your shopping experience or offer exclusive promotions—unless you choose to opt out. In certain circumstances, information may also be shared to:  

• Maintain and improve website functionality    
   
• Fulfill legal or regulatory obligations    
   
• Enforce our Terms & Conditions    
   
• Detect or prevent fraudulent activities  

We do not share your personal information for marketing purposes without your clear and explicit consent.  

If required by law, or during events like mergers, acquisitions, or corporate restructuring, your data may be transferred in accordance with the guidelines outlined in this Privacy Policy.  

Our Commitment to Data Security  

Protecting your personal information is our top priority. We’ve implemented robust security practices to ensure your data remains safe, confidential, and uncompromised at every step.  

• End-to-End Encryption : All data is encrypted both in transit and at rest, safeguarding it from unauthorized access.    
   
• Secure Infrastructure : Our servers are protected by industry-leading security protocols and monitoring systems.    
   
• Access Control : Sensitive information is accessible only to authorized personnel trained in data protection practices.    
   
• Continuous Monitoring : Regular security audits and system updates help us proactively detect and eliminate potential threats.  

Your trust matters to us, and we work tirelessly to maintain the highest standards of data protection.  

Account Security Tips  

Protecting your account begins with creating a strong, unique password and updating it regularly. We recommend keeping your login credentials private and avoiding the use of easily guessed information. Always be cautious of phishing scams—never respond to suspicious emails or messages requesting your personal details. Verifying the source before taking any action helps keep your account secure.  

Data Retention and Deletion  

We retain your personal information for a period of 8 to 12 months, depending on how you interact with our website. This retention period enables us to offer effective customer support, process returns, and analyze purchasing behavior to improve your experience. If you would like your data deleted before this period ends, please contact our customer support team. Your request will be reviewed and processed in accordance with our data policies and relevant legal requirements.  

Your Rights Over Your Data  

You have full control over your personal information. You can access and correct any inaccurate details within your account settings. If you prefer not to receive marketing communications, you may unsubscribe at any time. Additionally, where applicable, you can request a copy of your data in a structured, machine-readable format. We're committed to ensuring transparency and giving you the flexibility to manage your data on your terms.   
 

Children’s Privacy   

Our services are intended for individuals aged 18 and above. If you are under 18, please use the website only under the supervision of a parent or guardian. We reserve the right to cancel any orders or accounts created in violation of this age policy. For questions or assistance, feel free to contact us at cactusitservicespvtltd@gmail.com / cactusitauthorize@gmail.com.  

Governing Law and Jurisdiction  

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes related to its terms or enforcement will fall under the exclusive jurisdiction of the courts of India.  

Policy Updates  

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date.” By continuing to use our website, you agree to the updated terms.  

Contact Us  

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your data, please reach out to us at cactusitservicespvtltd@gmail.com / cactusitauthorize@gmail.com. We’re here to help.